A new, confidential toll-free number is now available throughout the Interior Health (IH) region, that will allow people to quickly and easily report the mistreatment of older adults.
Anyone within the IH area who has concerns regarding elder abuse can call 1-844-870-4754, to be connected with an IH staff member who is trained to respond to such situations. As a designated agency under the Adult Guardianship Act, health authorities must investigate in person any case of suspected elder abuse reported to them.
Interior Health has always had phone numbers for the reporting of elder abuse in each community, but the toll-free number will make it easier for people reporting abuse to connect with IH says Brett Butchart, the IH鈥檚 knowledge coordinator for vulnerable and incapable adults.
鈥淚t鈥檚 a number for all the Interior Health region,鈥� he says. 鈥淧eople don鈥檛 have to find a local number; there鈥檚 one number for everything.鈥�
He says the number is there for anyone with concerns about an elderly person being vulnerable, whether through any form of abuse, neglect or self-neglect, or health issues. It is not just for family members; someone concerned about an elderly friend or neighbour can call the number to report the situation. The names of those who call in are kept confidential.
Isobel Mackenzie, the BC Seniors Advocate, applauds the measure. 鈥淥ur office has been working with health authorities about elder abuse, and making it easier to get help.鈥� She says that Interior Health is the first health authority in the province to establish a single toll-free number to call to report elder abuse.
Elder abuse takes many forms, including physical, financial, emotional, verbal, or sexual abuse, as well as neglect or self-neglect. It can affect anyone, and can occur anywhere.
鈥淣obody should have to suffer silently,鈥� says IH board chair Erwin Malzer. 鈥淲e all need to stand up and speak out on behalf of those who may be unable to advocate for themselves.鈥�
While almost 16 per cent of B.C.鈥檚 population is over the age of 65, that number is higher within the IH region (22 per cent), and is climbing. With an ageing society, it is increasingly important to educate people to recognize signs of elder abuse and provide the tools to stop it.
Butchart says that calls to the toll-free number are triaged based on the urgency of the situation鈥斺�淚t depends a lot on what the abuse is鈥濃�攂ut adds that all calls are investigated.
鈥淧eople have a right to live in any manner they wish, but we鈥檙e there to support them in any way we can to help them live independently for as long as possible. We want to make sure we give people the help they need.鈥�
