Final touches are being made at the Shuswap Outpatient Lab as staff ready to once again receive patients.
The lab, located at #2-2770 10th Ave. NE in Salmon Arm, has been closed since June 5 as the service is moved into a newly renovated unit in the same building. Interior Health asked patients with routine or non-urgent blood work to hold off receiving services until June 12, the anticipated reopening, or to visit a lab in a nearby area.
The bright and modern space can welcome more patients in a bigger waiting room with more streamlined services, said Brittany Tomson, a professional practice leader with Interior Health (IH).
鈥淲e have a dedicated reception desk which has better accessibility for patients, and we will have hired two dedicated clerks,鈥� said Tomson. 鈥淪o they鈥檒l be able to attend to patients as soon as they come in, which is huge for our access and flow.鈥�
Another upgrade that will speed up the lab鈥檚 processing time is the inclusion of label printers at each station, whereas previously all lab assistants had to share one printer, often waiting a while before labelling and processing samples, said Tomson.
鈥淚t鈥檚 all decreasing wait times, streamlined, more efficiency is what we鈥檙e trying to get at,鈥� said Tomson. 鈥淏etter quality of care for patients.鈥�
New phlebotomy chairs now sit in four of the lab鈥檚 five bay stations, with the last housing a bed and extra supplies. The outpatient lab performs phlebotomy (blood work) and ECG scans, and any collection kits that need to be picked up or dropped off also come through the lab.
The lab will employ the same level of staff as the previous location, but Tomson said IH is recruiting and she anticipates by July the lab will be operating at full staffing levels.
鈥淪taff are excited and we鈥檙e hoping patients are excited as well.鈥�
Tomson said there are key goals and numbers IH has in mind regarding patient attendance and she expects the first month will be an adjustment in the new space.
鈥淣umbers will go up, especially with the new clerks because, as simple as it sounds, that鈥檚 somebody to answer the phone,鈥� laughed Tomson. 鈥淏efore, it was my staff, having them stop work and answer a phone instead of having another patient checked in.鈥�
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rebecca.willson@saobserver.net
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