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Computer error causes confusion at South Okanagan vaccination clinic

Some were turned away from their scheduled vaccination appointments
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An Interior Health nurse administers Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in 琉璃神社 on Tuesday, March 16. (Phil McLachlan/琉璃神社)

A handful of Oliver residents were bewildered this week after being turned away from their scheduled vaccination appointments at the Oliver Legion.

After arriving early and waiting for their shots of the vaccine, some people were turned away from the clinic with little explanation, according to social media reports. The confusion led some to speculate whether Interior Health was experiencing a vaccine shortage.

Interior Health confirmed via email that people were turned away from the Oliver clinic due to a 鈥渃omputer error鈥 that caused the clinic to overbook patients.

Clinics can only accommodate a specific number of vaccination appointments per day.

The error has since been fixed and people who weren鈥檛 able to get their scheduled vaccine can re-book their appointments.

鈥淭here is not a vaccine shortage. A computer error created a discrepancy between the number of appointments booked and the vaccine allotment for the day,鈥 Interior Health鈥檚 media relations team said in an email.

鈥淲ith the specific protocols for how to use the vaccine and to avoid wastage, the vaccine clinics have a specific number of appointments they can accommodate each day. This error has been rectified and anyone who wasn鈥檛 able to get their vaccine that day can re-book.鈥

Over 100 people are being vaccinated each day in Oliver, with the clinic open four days a week.

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